Job ID 26898 Job Title Bilingual French & English Customer Service - With "Federal Reliability Security License"
Posted Date 08/24/2020 Apply By 09/24/2020
Employment Type Contract Employment Status Full Time
Job Description
A major Canadian Institution is seeking Bilingual French & English Customer Service Representatives with a required "Federal Reliability Security License" obtained within the last 10 years to work from home. Working remotely, this individual is responsible for taking inbound calls and handling customer inquiries over the phone, ensuring needs are resolved in a timely fashion. The role includes some or all of the following key responsibilities: · Sense of achievement providing excellent customer service and support in an inbound customer contact environment · Fulfilling work satisfying customer expectations in a way that also complies with best practices demonstrating empathy by listening attentively to customer concerns · Performs customer request problem identification and follows defined procedures to resolve correctly · Maintaining high customer satisfaction ratings and service level agreements · Receives and logs internal and or external customer problem request issue and ensures proper documentation Training will be provided Basic Qualifications • at least 1 year of experience in: Customer Service Delivery/Customer Contact Services in a Call Centre or a position where you have been taking inbound calls on the phone and serving the public as your primary duty in an office setting EG: Receptionist • Must have proof of current "Federal Reliability Security Clearance" from within last 10 years • must be fully fluent - speak, read, write in both English and French • must have proof of graduation from High School - either copy of diploma or transcript of marks – GED with transcript of marks and course outline is acceptable • Be able to pass a Criminal Record Check • Must be a Canadian Citizen and must have lived in Canada for the past 10 years • Must be able capable of performing independent remote work • Must have reliable High-Speed Unlimited internet service Schedule: Shifts scheduled between 07:00-19:30 Monday to Friday – and occasional Saturdays Benefits: • Work from home opportunities Contract length: open ended to be determined based on need
City / Location Toronto
Salary / Wage Duration: open ended contract : Hourly Pay Rate: $18.00 per hour Location: Remote, working from home - preference is for people who live near large population centres such as Vancouver, St. Catharine's, Toronto, Montreal, Ottawa, Fredericton Job Types: Full-time hours, Contract
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