Job ID 26896 Job Title Outbound Customer Service Representatives- Work From Home
Posted Date 08/24/2020 Apply By 09/24/2020
Employment Type Contract Employment Status Full Time
Job Description
A major Canadian Institution is seeking Outbound Customer Service Representatives to work from home. Working remotely, this individual is responsible for making outbound calls. The role includes some or all of the following key responsibilities: · Making outbound calls to clients on general health care matters regarding their travel outside of Canada. · Sense of achievement providing excellent customer service and support in an Outbound customer contact environment Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns Performs customer request problem identification and follows defined procedures to resolve correctly Maintaining high customer satisfaction ratings and service level agreements Receives and logs internal and or external customer problem request issue and ensures proper documentation Training will be provided Basic Qualifications 1 year of experience in Customer Service Delivery/Customer Contact Services High School Diploma Call center experience a plus Fluency in English Be able to pass a Criminal Record Check and Credit Check Must be a Canadian Citizen and must have lived in Canada for the past 10 years Quiet setting with little to no background noise to perform calls Reliable high-speed and unlimited Internet · Must be capable of performing independent remote work Schedule: Monday to Friday 7:30 AM EST- 10:00 PM EST and Saturday and Sunday 7:30 AM EST – 7:00 PM EST
City / Location Toronto
Salary / Wage Contract Salary: $16.00 per hour Location: Remote, working from home Job Types: Full-time, Temporary, Duration: August 31st, 2020- November 30th 2020
To Apply Please email your resume in Microsoft Word Format to: g.kizhakkathil@jobstart.org

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