Job ID 27428 Job Title Call Centre Agent
Posted Date 10/06/2021 Apply By 11/05/2021
Employment Type Permanent Employment Status Full Time
Job Description
Job Description • Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries. • Negotiate payment terms and methods using critical thinking and probing questions to overcome objections. • Maintain compliance by use of proper policy, procedures, and scripts. • Accurately record all details of communications and activities within the system. • Proactively monitor and investigate accounts to locate pertinent information to aid collection. • Identify cases for special handling according to company criteria, including legal actions and asset attachment. • Maintain a clean and secure work environment. • Ensure collection goals are obtained.
City / Location Richmond Hill
Salary / Wage TBD
To Apply Send copy of resume to Tina at WoodGreen Community Services, formerly JobStart: TPhangchanthong@woodgreen.org

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