Job ID 26733 Job Title Contact Centre Representative - WORK FROM HOME
Posted Date 05/13/2020 Apply By 06/12/2020
Employment Type Permanent Employment Status Full Time
Job Description
Your job responsibilities would include but not be limited to: • Providing timely, efficient, courteous and respectful customer service by trying to provide apt solution to problems or escalating them to the appropriate department • Reconciling past dues with customers • Negotiating, planning and assisting customers with correct payment resolutions on one or multiple Credit Card(s) • Initiating consumer negotiations for debt recovery through phone and provide payment solutions and arrangements • Counseling customers on credit consequences • Document customer calls accurately • Researching and answer questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the creditor • Conducting payment transactions electronically and negotiating payment arrangements for customers on their accounts within FDCPA guidelines • Using skip trace when needed to find additional customer contact information and to collect on delinquent accounts
City / Location North York Major Intersection: Don Mills / York Mills
Salary / Wage $14.25 to $15.75 /hour
To Apply Send resume to Tina @JobStart: t.phangchanthong@jobstart.org

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