Job ID 26127 Job Title Financial Service Representative - Full Time
Posted Date 03/12/2019 Apply By 05/31/2019
Employment Type Permanent Employment Status Full Time
Job Description
•Negotiating, planning and assisting customers with correct payment resolutions on one or multiple Credit Card •Research and answer questions regarding account status; assist as personal financial advisor over the phone and ownership of fiduciary responsibility for the creditor •Administrate financial assessments and ensuring the account is handled correctly for the best positive customer experience •Submit reversals for late fees, interest and left over balance applications to the credit department with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected •Initiate consumer negotiations for debt recovery through phone. Inform customers of outstanding balances while attempting to collect payments, review and verify customer account information •Performing financial assessments on consumer accounts and then placing them in the appropriate program for debt repayment •Conduct payment transactions electronically and negotiate payment arrangements for customers on their accounts within FDCPA guidelines •Review and update credit and loan information on customer files •Use skip trace when needed to find additional customer contact information and to collect on delinquent accounts •Provide timely, efficient, courteous and respectful customer service by trying to provide apt solution to problems or escalating them to the appropriate department
City / Location North York Major Intersection: Don Mills & York Mills
Salary / Wage $14 hr + Bonus
To Apply Send resume to Tina: t.phangchanthong@jobstart.org

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2930 Lake Shore Blvd. West
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